Frequently Asked Questions
Find answers to common questions about Alta Secura's secure storage services
What security measures does Alta Secura have in place?
Alta Secura employs multi-layered security including biometric access control, 24/7 CCTV monitoring, armed response teams, reinforced steel construction, and advanced fire suppression systems. Our facility is located deep underground in Brisbane CBD for maximum security and anonymity.
What types of items can I store at Alta Secura?
We offer secure storage for precious metals, diamonds & gemstones, jewellery, important documents, data storage devices, bonds, and any other valuable items. Our facilities can accommodate items from small safe deposit boxes to large bullion safes with 3-tonne capacity.
How much does storage cost at Alta Secura?
Storage costs start from as little as $2 per week for basic safe deposit boxes. Pricing varies based on size and type of storage required. We offer competitive rates and can provide detailed quotes based on your specific storage needs.
What are Alta Secura's operating hours?
Our standard operating hours are Monday to Friday 8:00 AM - 4:30 PM, and Saturday 8:00 AM - 12:00 PM. Limited post-noon appointments are available by phone arrangement. Emergency access is available 24/7 for urgent situations with additional fees.
Is my storage covered by insurance?
Yes, Alta Secura offers comprehensive insurance coverage underwritten by the world's leading insurers. This coverage provides complete peace of mind and can also help reduce your home insurance costs by storing valuables off-premises.
How do I access my stored items?
Access to your storage is by appointment only, ensuring privacy and security. You'll be accompanied by a fully qualified Security and Customer Service Officer during your visit. We limit appointments to 2 individual clients within the vault at any one time for maximum privacy.
Can Alta Secura help with bullion audits?
Yes, in partnership with Integrated Audit Service, we offer bullion holding audits from $140. These audits can be conducted within our secure vault, regardless of whether you store your property with us or not.
Where is Alta Secura located?
Alta Secura is centrally located in London's financial district, just 400m (5-minute walk) from Bank Underground Station and directly adjacent to Bank bus station. We're 45 minutes from London Heathrow Airport by car or 50 minutes by train. Bank Street carpark is directly adjacent with free parking for the first 15 minutes.
Still Have Questions?
Our team is here to help. Contact us for personalized assistance with your storage needs.